Get to know FreshStrategies

Who We Are

Expert consultants who understand how to help organizations consistently deliver a customer experience that increases revenues and market share. More importantly, we have spent decades effectively imparting this knowledge to those leaders who are equally as passionate about not only the customer experience but also the associate experience.

FreshStrategies & Solutions is comprised of a team of seasoned hospitality veterans with experiences in getting results! Our collective experience is in the hundreds of years. We have had the privilege of working with clients from many industries (hotels, restaurants, cruise lines, convention centers, health care, contact centers, banking and retail, to cite a few) all seeking to emulate a hospitality sales and service culture. Our team is comprised of subject matter experts, accomplished instructional designers, top-notch graphics team, researchers, organizational development engineers and professional trainers and coaches.

Your Dedicated

FreshStrategies Team.

The FreshStrategies & Solutions team, led by Emily Adams and Harold Cook, have been working in the sales and service industry for several decades. Each member of our team brings their unique perspective from varying industries and roles, yet collectively remain focused on helping clients grow their businesses.

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